Returns & Refunds

Because our products are research reagents whose integrity and chain of custody cannot be verified once they leave our control, all sales are final and we do not accept physical returns. Do not ship products back to us unless we specifically request it in writing.

We will resolve, with a replacement or refund, orders that are:

Damaged in transit. Vials arrive broken, leaking, or otherwise unusable.

Incorrect. You received the wrong product, dose, or quantity.

Lost or undelivered. Tracking shows the package lost in transit, stolen, or marked delivered but not received.

Please file your claim within 7 days of the delivery date shown by the carrier (or the expected delivery date for lost packages).

Sign in to the account used to place the order and open the Delivery claims page. Choose the issue type, describe what happened, and include any supporting evidence (photos of damage, tracking screenshots, etc.). Claims are tied to your own orders and reviewed individually.

Approved claims are resolved with a replacement shipment or a refund to your original payment method, at our discretion and in consultation with you. Refunds are issued through the original payment processor and typically post within 5–10 business days of approval. Shipping fees are refunded only when the claim arises from our error (damaged or incorrect orders).

An order can be cancelled for a full refund any time before it ships — contact us at admin@209peps.com with your order number. Once an order has shipped it can no longer be cancelled and the policy above applies.

Questions about this policy: 209PEPS LLC, 2830 Youngstown Rd, Turlock, CA 95382 — admin@209peps.com.